Shipping policy

Shipping Policy

Order Processing

Our warehouse prepares and dispatches orders from Monday through Friday, excluding weekends and recognized public holidays. Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and carrier information. If you cannot find this email in your inbox, please check your spam or junk folder before contacting customer support.

Processing Time

Standard order processing requires 1–3 business days.

  • Orders successfully placed and paid before 6:00 PM (warehouse local time) on a business day generally enter processing on the same day.

  • Orders submitted after 6:00 PM will begin processing on the following business day.

  • Orders placed during weekends or public holidays will be processed once our warehouse resumes normal business operations.

Estimated Delivery Time

After your package has been dispatched, delivery generally takes 5–8 business days. Actual transit times may vary depending on carrier schedules, weather conditions, destination, and other factors beyond our control.

Delivery Area

At this time, we provide shipping services within the United States only. We are currently unable to deliver orders to destinations outside the United States.

Shipping Charges

  • Orders below $129.99: Shipping fee of $8.99.

  • Orders of $129.99 or more: Eligible for free standard shipping.

Shipping charges, when applicable, will be displayed during checkout before your order is finalized.

Tracking Your Order

Once your order has been shipped, you can monitor its delivery progress by visiting the Order Tracking page on our website and entering the required order information or tracking number provided in your shipping confirmation email.

Updating Your Shipping Address

If you need to change the delivery address after placing an order, please contact our customer support team by email within 24 hours of completing your purchase.

While we will make every reasonable effort to accommodate your request, address modifications cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.

Customer Support

If you have any questions regarding shipping, delivery, or your order status, please contact us using the information below.

Phone: +1 (307) 660-2776

Email: service@lumivillae.com

Address: 402 S Osborne Ave, Gillette, WY 82716, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, USA)