Terms of Service
Terms of Service
1. Overview and Applicability
These Terms of Service outline the rules, rights, and obligations governing your use of our website, mobile services, and related platforms for browsing, purchasing furniture, and accessing associated services. We are committed to delivering a reliable, customer-focused shopping experience while ensuring that your rights and interests are protected throughout every stage of your interaction with our platform.
2. User Accounts and Website Operations
User Accounts
To create an account, you must submit complete, accurate, and up-to-date personal information, including your name, email address, and contact details. This information is necessary to verify your identity, process transactions, and provide customer support.
You are solely responsible for maintaining the confidentiality of your account credentials. Your account should not be transferred, shared, or made accessible to any third party. Any purchases, requests, or other activities conducted through your account will be regarded as your responsibility.
If you suspect unauthorized access or notice any unusual account activity, please notify us immediately so appropriate protective measures can be taken. We are not responsible for losses resulting from your failure to adequately safeguard your account information.
Website Operations
We make every reasonable effort to maintain the security, availability, and functionality of our website. Nevertheless, temporary interruptions or technical failures may occur due to circumstances beyond our reasonable control, including system maintenance, network disruptions, or force majeure events. While we will work diligently to restore normal operations, we cannot be held responsible for losses arising from such circumstances.
3. Product Information, Availability, and Pricing
Product Information
We strive to provide complete and accurate descriptions, specifications, and images for every product. However, occasional inaccuracies or typographical errors may occur. If you identify any incorrect information, please contact our customer support team.
Product Availability
Inventory is updated regularly but may change without prior notice. If an item becomes unavailable after your order has been placed, we will notify you promptly and offer either an alternative product or a full refund.
Pricing
Product prices are subject to change at any time due to market fluctuations or promotional campaigns. Once your order has been successfully placed, the confirmed purchase price will remain valid. We reserve the right to correct obvious pricing errors before shipment.
4. Orders and Payment
Order Acceptance
After your order is submitted, an order confirmation email will be sent acknowledging receipt of your purchase request. Your order is considered accepted only after we have completed our review and approval process.
Payment Options
We accept secure payments through major credit and debit cards. Should any payment-related issue arise during checkout, our customer support team is available to assist you.
5. Shipping and Delivery
Order Processing Time: 1–3 business days
Delivery Coverage: United States only
Estimated Delivery Time: 5–8 business days after dispatch, subject to carrier operations and external conditions.
Shipping Charges
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Orders exceeding $129.99 qualify for free shipping.
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Orders below $129.99 incur a shipping fee of $8.99.
Taxes
All listed prices include applicable taxes and duties. Customers are not required to pay additional customs or import charges.
Please refer to our Shipping Policy for complete shipping information.
6. Order Cancellation
Before Shipment
Orders may be canceled free of charge before they have been dispatched. To submit a cancellation request, please contact our customer service team by email with your order number and cancellation request.
If shipment has not yet occurred, your refund will be processed within 1–5 business days and returned through the original payment method.
After Shipment
Orders that have already been dispatched cannot be canceled directly. Customers may choose one of the following options:
Refuse Delivery
You may contact the shipping carrier to refuse the package. After the returned shipment has been received and verified, we will issue your refund within 1–5 business days.
Return After Delivery
If the order has already been delivered, you may request a return in accordance with our return policy. Once the returned item passes inspection, your refund will be completed within 1–5 business days.
7. Returns and Refunds
Eligibility
Customers may request a return or exchange within 21 days of receiving the product. Returned merchandise must remain unused and be returned together with its original packaging, labels, and proof of purchase.
Return Procedure
Please contact our customer service team by email with your order information, the item you wish to return or exchange, and the reason for your request. We will provide detailed return instructions.
Refund Processing
Once the returned product has been received and inspected, refunds are generally completed within 1–5 business days using the original payment method. Approved exchanges will be shipped as soon as possible.
For further details, please review our Return & Refund Policy.
8. Privacy Protection
We collect only the information necessary to provide our services and implement appropriate technical and organizational safeguards to protect your personal data. Unless required by applicable law, your personal information will not be disclosed to third parties without your authorization.
Additional information is available in our Privacy Policy.
9. Governing Law and Dispute Resolution
If any disagreement arises in connection with these Terms, both parties are encouraged to seek an amicable resolution through good-faith negotiations. Where no agreement can be reached, disputes may be submitted to a court having appropriate jurisdiction in accordance with applicable law.
10. Changes to These Terms
We reserve the right to revise or update these Terms of Service whenever necessary. Updated versions will become effective upon publication on our website. Your continued use of our services following such updates indicates your acceptance of the revised Terms.
11. Limitation of Liability
To the maximum extent permitted by applicable law, we shall not be responsible for indirect, incidental, consequential, or special damages, including loss of profits, business opportunities, or data, arising from your access to or use of our website or services. Your use of the website is entirely at your own risk.
12. Intellectual Property Rights
All website materials, including but not limited to text, graphics, photographs, logos, layouts, designs, and other content, are protected by applicable intellectual property laws. No content may be reproduced, distributed, altered, published, or commercially exploited without our prior written consent.
13. Contact Details
Phone: +1 (307) 660-2776
Email: service@lumivillae.com
Address: 402 S Osborne Ave, Gillette, WY 82716, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, USA)