Terms of Service

1. Introduction and Scope of Application
This policy comprehensively explains the rules, rights, and conditions applicable when you use our website, mobile applications, and related platforms to browse, purchase furniture, and access value-added services. We always adhere to a “customer-first” principle and are committed to providing a high-quality, practical, and attentive home shopping experience. We recognize the importance of protecting your rights and strictly comply with this service policy to ensure full protection throughout every stage of your shopping experience.

2. User Accounts and Website Responsibility

User Accounts
When registering an account, you are required to provide accurate, valid, and truthful personal information, including but not limited to your name, contact information, and email address. This information is used to verify your identity, provide personalized services, and ensure proper transaction processing.

You are responsible for safeguarding your account credentials and password. You must not share your account with others or disclose login information. Your account serves as the sole credential for all activities and transactions on our platform, and you are fully responsible for all actions conducted under your account.

If you detect any unauthorized access, suspicious transactions, or abnormal activity, you must contact us immediately. We will take prompt action to protect your account. However, we are not liable for risks arising from user negligence.

Website Responsibility
We strive to ensure the security and stable operation of our website. However, interruptions, errors, or technical issues may occur due to force majeure events or system-related problems. In such cases, we will take prompt corrective action, but we are not responsible for any direct or indirect losses resulting from such interruptions.

3. Product Information, Inventory, and Pricing

Product Details
We provide detailed product descriptions, images, and technical specifications. However, errors may occasionally occur. If you identify any discrepancies, please contact us immediately.

Real-Time Inventory
Inventory levels may change rapidly. If a product becomes unavailable after you place an order, we will contact you promptly to offer an alternative solution or a full refund.

Pricing and Adjustments
Prices may change due to market conditions or promotional activities. The price confirmed at the time of order placement shall be considered the final price. We reserve the right to correct pricing errors prior to shipment.

4. Orders and Payment

Order Confirmation
After placing an order, you will receive a confirmation email containing your order details. The order becomes valid only after it has been accepted by us.

Payment Methods
We provide secure payment methods, including credit and debit card payments. If you encounter any payment issues, please contact customer service for assistance.

5. Shipping and Delivery Details

Processing Time: 1–3 business days

Shipping Area: United States only

Delivery Time: 5–8 business days after shipment, depending on external conditions

Shipping Fee Policy:

• Orders over $129.99: Free shipping
• Orders under $129.99: $8.99 shipping fee

Taxes: All product prices include applicable duties and taxes. No additional customs charges are required.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment
You may cancel your order at any time before it has been shipped at no additional cost. To request cancellation, please contact customer service via email and provide your order number and reason for cancellation.

Once we confirm that the order has not been shipped, refunds will be processed within 1–5 business days and returned to your original payment method.

Cancellation After Shipment
Once an order has been shipped, it cannot be directly canceled. You may choose one of the following options:

Refusal of Delivery:
You may contact the carrier to refuse the package. Once the returned package is received by us, we will process a refund within 1–5 business days to your original payment method.

Return After Delivery:
If the package has already been delivered, you may request a return and refund. After confirming that the item is in good condition, we will process the refund within 1–5 business days.

7. Return and Refund Policy

Return Conditions
You have the right to request a return or exchange within 21 days. Items must be unused and in original condition, including original packaging, tags, and proof of purchase.

Process
Please contact customer service via email and provide details of the product and reason for the return or exchange. Our team will guide you through the process.

Processing Time
Refunds are generally processed within 1–5 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method. For exchanges, a replacement item will be shipped promptly after approval.

For more details, please refer to our Return & Refund Policy.

8. Privacy and Data Protection
We collect only necessary user data and protect it through encryption and access control measures. Except where required by law, we do not disclose your personal information to third parties without your consent.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law
In the event of a dispute, we will first seek resolution through amicable negotiation. If resolution cannot be reached, the matter may be submitted to a court with proper jurisdiction.

10. Amendments to Terms of Service
We reserve the right to modify this policy at any time. Any changes will be published on our website. Continued use of the website constitutes acceptance of the updated terms.

11. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect losses, data loss, or loss of profits arising from the use or inability to use our services. Users assume all risks associated with the use of this website.

12. Intellectual Property
All content on this website, including text, images, graphics, design, and layout, is protected by intellectual property laws. No person may copy, modify, distribute, or use any content for commercial purposes without prior authorization.

13. Contact Information

Phone: +1 (307) 660-2776
Email: service@lumivillae.com
Address: 402 S Osborne Ave, Gillette, WY 82716, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)